The Essential Solution to Manage Support Tickets and Keep Clients Satisfied

Building client trust starts with fast responses. TicketVI is the premier helpdesk solution that simplifies the ticket creation process
for your customers and empowers your team to resolve queries with speed and precision.

Get Started Today

Powerful Features to Transform Your Business Support

Discover the suite of tools designed to make ticket management efficient and stress-free.

Custom Ticket Forms
Create personalized ticket forms to capture specific data, ensuring you have the exact information needed to solve problems instantly.
Advanced Ticket Search
Save time with a robust search engine. Locate specific tickets instantly using keywords or IDs to stay organized.
Integrated FAQs & Knowledge Base
Reduce ticket volume by providing instant answers. Empower users to solve issues themselves with a built-in knowledge base and FAQ section.
Live Chat Agents
Bridge the gap between you and your customers. Offer instant support via live chat to drastically reduce wait times and boost satisfaction.

Essential Ticket Management Add-Ons

Scale your capabilities with add-ons designed to optimize your workflow and enhance the core TicketVI experience.

Customer Login
Save Reply
Ticket Number
Save Chat
Export Conversations
Tags
Send Close
Auto Reply
Chat Pin
Mark As Important
Ratings
Ticket Kanban

Real-Time Notification System

Stay in the loop with advanced alerts. Receive real-time notifications for new tickets, status updates, and customer replies.

  • New User Create
  • New Ticket Create
  • Reply Ticket
  • Ticket Close

Elevate Customer Experience with Timely Responses

Streamline your workflow to ensure no client question goes unanswered.

TicketVI – The Smartest Way to Manage Support

TicketVI is the definitive ticket management tool for seamless support. You and your team can access, respond to, and resolve client tickets in just a few clicks from a centralized hub.

Organize & Control Your Support Ecosystem

Centralized Ticket Control

Manage your entire support system effortlessly. Create ticket categories, organize workflows, edit statuses, and assign specific requests to specialized agents without hassle.

Comprehensive Analytics Dashboard

Track performance in one place. View monthly support charts, analyze graphical statistics of ticket categories, and monitor agent performance at a glance.

Swift Ticket Resolution

Delegate effectively by adding agents to handle customer requests. Admin and agents can access the system simultaneously to clear the backlog faster.

Third-Party Integrations

Connect TicketVI with your favorite third-party tools to create a unified, powerful support ecosystem.

Optimize Support Logic & Improve Satisfaction

Eliminate Chaos, Run Smoothly

  • Central Hub: Track all tickets and agents from one dashboard.
  • Organization: categorize tickets and access unique IDs, subjects, and statuses instantly.
  • Status Management: Update tickets to ‘In Progress’, ‘On Hold’, or ‘Closed’ efficiently.
  • Delegation: Assign agents to handle requests, allowing your business to scale support without bottlenecks.
  • Visual Data: Access graphical presentations of monthly data and category breakdowns.

Seamless User Experience

  • Easy Creation: Clients can generate tickets and attach relevant files without stress.
  • Real-Time Chat: Enable immediate communication between clients and agents.
  • Easy Tracking: Customers can track the status of their requests using their unique Ticket ID.

Social Media Integration

Link your social media channels to TicketVI to provide omnichannel support and catch queries wherever your customers are.

Scale Your Business with Superior Service

Mobile-Ready Management

Manage your support system on the go. With a responsive live view of all tickets and agents,
you have the data you need to resolve queries from anywhere.

Grow Revenue via Customer Happiness

Great experiences generate leads. TicketVI is designed to build trust by ensuring your team can provide professional, timely, and helpful service every time.

A System Designed for Happiness

You can't be everywhere at once, but TicketVI can. Show clients you are listening by allowing them to create tickets easily and having your agents resolve them in record time.

Build a Memorable Customer Journey

Quick & Fun Ticket Generation

We made the process simple. Clients can select a query from FAQs, fill out a simplified form, attach files, and receive a tracking ID in seconds.

Seamless Communication

Keep the conversation going. Clients can chat with agents in real-time and enable push notifications so they never miss a response.

Effortless Follow-Up

Transparency is key. TicketVI allows clients to locate their specific ticket and check its progress using their unique Ticket ID.

Demonstrate Your Commitment to Exceptional Customer Service

Simplify the Support Request Process
  • Integrated Knowledge Base: Allow customers to select their specific issue from a pre-set list of FAQs, ensuring tickets are categorized correctly from the start.
  • User-Friendly Forms: Utilize simplified, custom ticket forms that allow clients to input details and attach necessary files without frustration.
  • Automated Tracking: Instantly send a unique Ticket ID to the client's email upon submission, establishing a clear channel for future tracking.
Provide Instant Access to Live Support Agents
  • Real-Time Chat: Bridge the gap between problems and solutions by allowing clients to chat directly with agents for rapid resolution.
  • Smart Notifications: Keep clients engaged and informed with instant push notifications whenever an agent sends a new message or update.
Enable Effortless Ticket Tracking & Follow-Ups
  • Instant Status Lookup: Allow customers to quickly locate the status of their inquiries using our powerful search tool and their unique reference ID.
  • Hassle-Free History Access: Remove the friction from follow-ups by giving clients a simple way to retrieve and review their specific support tickets at any time.

Global Reach

Expand your business globally. TicketVI supports over 10+ languages, allowing customers to browse and checkout in their preferred language.

Simplify Support & Do More in Less Time

Transform a tedious helpdesk into a delightful customer experience with these core modules.

Ticket Management System

View all generated tickets, manage statuses, and respond to queries from a single list. Modify ticket details or reply with a single click.

All-in-One Dashboard

Visualize your success. Access monthly charts, category graphs, and agent statistics to stay on top of your support health.

Knowledge Base Creation

Proactively solve problems. Build a library of articles that answer common questions, reducing the need for customers to contact support.

Agent Management

Scale your team. Add unlimited agents to view and respond to tickets, ensuring your business runs even when you are busy.

Ticket Categories

Use color-coded categories to group tickets. This helps users select the right topic and helps agents prioritize their workload.

Internal Notes

Enhance collaboration by adding private notes to tickets. This helps your team share context and follow up on complex queries effectively.

FAQ Builder

Curate a detailed Frequently Asked Questions list. Guide users to solutions before they even click "Create Ticket."

Client Ticket Search

Empower customers to self-track. The front-end search feature allows clients to check the status of their query using their unique ID.

Site Configuration

Customize your backend. Upload your logo, set default languages, configure SMTP mail drivers, and manage host settings to fit your technical needs.

Automated Email Notifications

Keep everyone informed. The system sends automated emails to clients whenever a status changes or an agent replies.

Intuitive Ticket Generation

A streamlined front-end experience allows users to attach files, select categories, and submit issues instantly.

Custom Form Fields

Gather the right data the first time. The custom form builder allows you to create specific fields that make diagnosing issues faster.

Live Chat Module

Offer premium support with real-time chat integration. Solve problems instantly and keep clients engaged with push notifications.

Let’s talk